Last updated August 2, 2026
The short version: we bill after the work has produced something. You are invoiced for appointments already booked, so there is very little to refund — but if an appointment should not have been billed, tell us and we will credit it.
Crescendo Marketing provides marketing services: paid advertising management, search engine optimisation, landing pages, and an automated appointment setting system that responds to your incoming leads and books them onto your calendar. These are services, not physical goods, and nothing is shipped.
After a demo call and a written agreement on your rate, we build and connect your system. Setup typically takes a few business days from the point we have access to the accounts, calendar, and business details we need. We will tell you when it goes live.
You are billed in arrears for appointments already booked, at the per-appointment rate agreed in writing before we started. Invoices are issued monthly unless we agree otherwise, and are payable on the terms stated on the invoice.
Advertising spend is not billed by us. It is charged to you directly by the advertising platform. See our Terms for how billable appointments are defined.
If you believe an appointment on your invoice should not have been billed — a duplicate, a test, obvious spam, someone outside your service area, or an error on our side — tell us within 7 days of the invoice date and we will review it in good faith. Anything we agree was not billable is credited against that invoice or the next one.
An appointment the customer failed to attend is billable. We are engaged to place a qualified prospect on your calendar at a time they agreed to.
Because we bill after appointments have been delivered, refunds are generally not applicable — you are only ever invoiced for work already done. Where you have paid in advance for anything and we have not delivered it, we will refund the undelivered portion. Approved credits are applied to your account or refunded to the original payment method, typically within 5 to 10 business days.
Engagements are month to month. Either of us may end the arrangement with written notice. You remain responsible for appointments booked before it ends. There is no cancellation fee.
Billing questions: juan@crescendomarketing.biz.